We have previously discussed the importance of trust and some ways to build trust. Once a leader has gained the trust of their followers, they have to work hard to maintain that trust. As a leader, it is very easy to make promises and speak of all of the great things you will accomplish. It is another thing entirely to actually accomplish everything that you claim you will.
There are two very common phrases that I think best describe how a leader can be successful in maintaining trust and completing their plans.
- Under promise and over deliver
- Do what you say you will do
Looking back at yesterday’s discussion on goal setting, we talked about how important it is not only to set a goal (commitment) but also to complete your goal (follow-through). By setting reasonable expectations and outperforming them, you will never cease to impress. And ultimately if you do what you say you will do and follow through on your promises, people will genuinely trust in you and your abilities.
“Those people blessed with the most talent don’t necessarily outperform everyone else. It’s the people with follow-through who excel.” -Mary Kay Ash